Privacy Policy

Last updated: 25 June 2026

1. Who We Are

Cloud Access Ltd is a systems integration and IT consultancy incorporated in Nigeria, trading in the United Kingdom as Cloud Access (Manchester) Ltd. This privacy policy explains how we collect, use, store and protect personal data when you interact with us or our website at cloudaccessglobal.uk.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Cloud Access (Manchester) Ltd is the data controller for personal data collected through this website and our UK operations. Our contact address for data protection matters is: info@cloudaccessglobal.uk.

2. What Personal Data We Collect

We collect personal data through several routes. When you contact us via our website contact form, we collect your name, email address, organisation name and the content of your message. When you telephone us, we may note details relevant to your enquiry. When you engage us for services, we collect the personal data necessary to fulfil our contractual obligations and comply with our legal requirements. When you visit our website, our hosting and analytics systems may collect technical data including your IP address, browser type, pages visited and time of access.

3. How We Use Your Personal Data

We use personal data to respond to enquiries and communications, to provide and manage services we have been engaged to deliver, to comply with our legal and regulatory obligations, to improve our website and services, and to maintain our business records. We do not use your personal data for automated decision-making or profiling. We do not sell personal data to third parties. We do not use personal data for marketing without your explicit consent.

4. Legal Bases for Processing

We process personal data on the following legal bases: performance of a contract, where processing is necessary to deliver services you have engaged us to provide; legitimate interests, where processing is necessary for our legitimate business purposes and does not override your rights; compliance with a legal obligation, where processing is required by law; and consent, where you have explicitly agreed to a specific use of your data.

5. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. Enquiry data where no engagement follows is retained for twelve months. Data relating to completed engagements is retained for a minimum of six years to satisfy legal and professional obligations. Website technical data is retained for a maximum of thirteen months.

6. Your Rights

Under UK GDPR you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request erasure of data we no longer have a lawful basis to hold, to object to processing based on legitimate interests, to request restriction of processing in certain circumstances, and to data portability where processing is based on consent or contract. To exercise any of these rights, contact us at info@cloudaccessglobal.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

Our website uses cookies. Please refer to our separate Cookie Policy for full details of the cookies we use, their purposes and how to manage your preferences.

8. Third Parties

We share personal data with third parties only where necessary to deliver our services, comply with legal obligations, or operate our business systems. Third-party processors are contractually bound to process data only as instructed by us and to maintain appropriate security standards. We do not transfer personal data outside the UK or European Economic Area without ensuring appropriate safeguards are in place.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration and destruction. These measures are reviewed and updated on a regular basis.

10. Changes to This Policy

We may update this privacy policy from time to time. The current version is always available on this page, with the date of last revision noted at the top. Material changes will be communicated directly to individuals where we hold their contact details.

11. Contact

For any questions about this privacy policy or how we handle your personal data, please contact us at info@cloudaccessglobal.uk or by telephone on 07440 716932.